Product Returns

All product sold on Epaal are brand new and of high quality. We believe in delighting customers with unique buying experience with us. Every order placed on Epaal is eligible for 15 days returns from the date of order. There after we provide additional cover of 90 days in terms of replacement warranty.

What can I return?
You may return most new, unopened items sold on Epaal within 15 days of order date. To initiate the returns you need to fill the returns form and submit with all the details with reason for returns. Our customer support team will review and get in touch with you. Once approved you need to ship the product back to us. After inspection of returns product we will initiate the refund process.

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive the returns shipment and process your return. The returns amount will be transferred to original mode of payment

Does Epaal offer replacements and exchanges?
Yes, we cover our sold product till 90 days of order under Epaal replacement/repair warranty. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you have issues using the product you got the cover till 90 days of order date.

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